Eighteen downloadable resources. Most are A4, one or two pages, written by our caseworkers and reviewed annually. We try to write the way you would speak to a friend at a kitchen table.
If a guide is for you, please feel free to print it out — or ring us and we will post you a hard copy first class.
A one-page guide to what we ask, what we don't ask, how quickly we decide, and what happens if we say no. Written by the trustees.
Download (PDF, 218 KB)A four-page checklist for older neighbours — radiator bleeding, draught spots, the price-cap explained, what to ring an energy supplier about, what we can pay for.
Download (PDF, 412 KB)A plain-English version of Worcestershire County Council's Council Tax Support scheme, with a worked example for two households on the cottages along the lane.
Download (PDF, 380 KB)Five questions to ask the GP, three small benefit titles to ring the council about, and how the Carer Relief can pay for a weekend.
Download (PDF, 254 KB)A one-page sheet of the practical phone calls — registrar, bank, employer, energy company, pension provider — to make in the first fortnight. Reviewed by the Rev Julia Curtis.
Download (PDF, 188 KB)Apprenticeships locally, what the Mobility & Equipment fund bursaries can pay for, how to write a first CV, and the two phone calls to make in the first week.
Download (PDF, 312 KB)Who can join, how much it costs, what is on the shelves, the rules of dignity that govern how the Practical Recovery Aid programme is laid out, and when we close.
Download (PDF, 240 KB)The first four phone numbers (Refuge, Worcestershire Women's Aid, Trust emergency line, GP), the words to use to a 999 operator, and the £600 emergency Small Grants Fund top-up.
Download (PDF, 196 KB)A one-page explanation of how to make a referral from a GP surgery, district nursing team, or pastoral office — and what we can and cannot do.
Download (PDF, 168 KB)The criteria the Small Grants Fund panel uses to decide same-week grants — for GPs and social prescribers who need to set expectations with a patient.
Download (PDF, 210 KB)Why we do not share beneficiary data with referrers without written consent, even when asked. A short policy paper for partnership conversations.
Download (PDF, 192 KB)For careers leads and form tutors at Tenbury, Eastham High, and Tenbury High — bursary criteria, sample bursary requests, and the panel's deadlines.
Download (PDF, 286 KB)A short page on the things we deliberately do not cover — used in partnership induction so that we set honest expectations from day one.
Download (PDF, 152 KB)The Trust's governing deed of 17 January 1984, transcribed into modern English by the trustees. 12 pages, with the original section numbering retained for clear cross-reference.
Download (PDF, 884 KB)The Trust's reserves policy, setting free reserves at six months of unrestricted expenditure. Two-page reasoning document.
Download (PDF, 246 KB)Our reviewed-annually safeguarding policy, signed by every trustee, staff member and volunteer. 8 pages.
Download (PDF, 412 KB)Our investment policy for the endowment, including our negative screen (no fossil fuels, no tobacco, no gambling, no payday lending).
Download (PDF, 318 KB)How and why we photograph people for our communications. Includes the consent form we ask every adult and the parental form for under-18s.
Download (PDF, 224 KB)