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Our mission

To do small, accurate, neighbourly good in a clearly defined parish — for as long as the parish has neighbours in need.

Our mission is not new. It is the same one written into the Trust's founding scheme on 17 January 1984 by the a parish priest, an early benefactor and a parish councillor. We have polished it once or twice. We have never rewritten it.

Our mission, in full

The Trust exists to relieve hardship,
to support neighbourly care,
and to keep our district kind.

We are a welfare trust constituted to relieve, in cases of need, persons resident in the Parish of Eastham — near Tenbury Wells, in Worcestershire — who are sick, convalescent, disabled, or infirm, by providing items, services or facilities to ease suffering or aid recovery.

In practical terms, this means three things. First, we provide small, prompt, discreet grants to individuals in immediate financial difficulty — a heating bill, a school uniform, a fortnight's food after an unexpected hospital stay. Second, we run a small number of long-standing programmes — a befriending line, a food club, a mental wellbeing drop-in, a youth bursary, an allotment and a carers' respite fund — that quietly weave the district together. Third, we make modest grants to other voluntary groups whose work complements ours.

We do not work outside the parish. We do not campaign. We do not write to MPs. We do not run national appeals. We do not have a marketing budget. We accept that our smallness is the point.

Five operating principles

How we behave,
when nobody is watching.

Practical first.

Pay the heating bill before philosophising about why it was unaffordable. Theories of poverty come later, if at all. They never come instead of the bill.

Discreet always.

Nobody we help is identifiable on our website, in our accounts, in our quarterly letter, or on a poster, without their explicit, written and revocable permission.

Local only.

The Scheme of 1984 limits us to a tightly defined district and we have never asked to widen it. Charities that try to be everywhere end up being nowhere.

Slow to add, slow to drop.

We start a programme only when we are confident we can hold it for ten years. We close one only after twenty, and only after a year of trying alternatives first.

Volunteers are the work.

Our no paid staff exist to make the trustees possible — never to replace them. A volunteer is not a free labourer; they are the substance of what a welfare trust is.

Every pound, accounted for.

Our books are open to any donor or beneficiary who asks. We publish a one-page accounts summary every November for non-accountants.

Our beneficiary charter

Promises we make
to the people we help.

The Trust's Beneficiary Charter was first written by the trustees in 2014 and is read aloud to every new trustee at their first board meeting. There are seven promises.

  • 1. We will answer the phone within three working hours, on every working day, fifty weeks of the year.
  • 2. We will decide a Small Grants Fund application within five working days. In emergencies, we will decide on the same day.
  • 3. We will explain, in plain English, every decision we make and why we made it. If we refuse a grant, we will tell you what else might help.
  • 4. We will never publicise your name, photograph or story without your written permission, which you can withdraw at any time.
  • 5. We will not require you to register, queue, fill in a long form, or attend in person for any grant under £500.
  • 6. We will not share your information with any other agency, including Worcestershire County Council, without your written consent.
  • 7. If we have failed you, we will say so, in writing, with our Chair's signature, within ten working days.
The Beneficiary Charter pinned to a noticeboard above a Trust caseworker's desk, with a desk lamp and tea.
What we will not do

The list of refusals
is as important as the list of work.

We will not work outside our parish.

Even where great need exists immediately beyond our boundary. Other welfare trusts hold neighbouring parishes and we will refer with care.

We will not require referrals.

You can call us yourself, walk in on a Wednesday, or ask a neighbour to call on your behalf. We do not need a doctor's letter or a council referral.

We will not photograph our beneficiaries.

Every photograph on this website is of a paid staff member, a trustee, or a volunteer — with one exception, where a beneficiary specifically asked to be photographed for the news section.

We will not campaign.

We do not write open letters, run petitions, or take public positions on national policy. We are constituted for welfare, not advocacy, and we believe the distinction is worth holding.

We will not chase legacies.

If you wish to leave the Trust a gift in your will we will accept it gratefully. We will not write to elderly supporters about wills, and we will never employ a legacy fundraiser.

We will not pay our trustees.

No trustee has been paid a salary, fee, allowance or meeting expense (other than verifiable travel) in over forty years. The Scheme of 1984 forbids it and our trustees prefer it that way.

Our promise to donors

If you give us a pound,
this is what we will do with it.

Of every £1.00 received by the Trust in the year 2024–25, 94 pence reached a programme or grant. Six pence covered our overheads — rent, audit, software, insurance, the kettle. The chart below is our 'plain-English' breakdown.

Direct grants & hardship payments48p
Programme staff & volunteer support28p
the Practical Recovery Aid programme, allotment & events18p
Office, audit & overheads6p
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